CRM Software - Outbound
Dial into profits with our powerful outbound call management solution. Executes over 30 different outbound tasks. Your telemarketers will love this! Powerful cloud-based solution fully powered by Oracle.
CRM Software - Outbound comes with 3 powerful modules to support telemarketing agents, supervisors and senior management. Our solution is 80% out-of-the-box and requires only 20% configuration and customization, based on the specific needs of an organization.
Outbound Telemarketing Agent
Key Features
- Survey builder to customize agent screen based on campaign requirements.
- Sophisticated soft phone dialing.
- Set call outcomes and priorities.
- Automated work lists and alerts on priorities.
- View call history at a glance.
- View customer history at a glance.
- View call scripts and prompts on offers.
- Workflow to send case to other departments.
- Easy update mechanics for other departments.
- Set and track SLAs by department.
- Set-up notifications and alerts on SLAs.
- Built-in SMS and E-mail to send personalized communications to customers.
- Mini dashboard to track KPIs.
Call Centre Supervisor
Key Features
- Track call status and KPIs by team member.
- Assign records from one agent to another.
- Track and manage data distribution to teams.
- Track SLAs by department for timely closure.
- Listen to call recordings and track call quality.
- Track sms and e-mail logs.
- Manage users and permissions.
- Manage SLAs and notification templates.
- Manage customer communication templates.
Dashboard
Key Features
- Access to a powerful dashboard with 6 standard reports.
- Interactive reports that can be downloaded to Excel, CSV, PDF etc.
- Drill down filters by date range, outbound agent, products and services.
