Are you looking for ways to better manage and improve your sales team? Are you feeling disorganised? When valuable information about customers, prospects, and order details is scattered across spreadsheets and email accounts, it may require extra time to find information when you need it. CRM software in Malaysia can help you centralise that information, making it accessible to your entire sales team.

Here’s how CRM can turn your sales team into a well-oiled machine.

Provides a safe storage space

CRM helps salespeople to safely and centrally store their contacts, sales opportunities, activities and scheduled plans in one place, granting uninterrupted access to the database from multiple locations. Rest assured knowing that your data won’t get lost.

Helps you plan and manage better

CRM helps salespeople to optimise their daily schedules and prioritise tasks, making sure that customers are not ignored, and that key prospects are contacted on time. CRM allows salespeople to spend more time with customers, which leads to more closed deals and a stronger customer base.

Easier reports

Need more visibility into your performance? CRM reports let you review your teams’ sales numbers, pipeline, forecasts, and activities. With the right CRM system in Malaysia, you can compare actual sales to quotas and easily pull up your sales history, lead volume, and the common traits of stalled deals.

Improve your sales process

Is your team losing leads? CRM software helps you prioritise your most promising and important deals, assign leads as they come in, and set up automated reminders to follow up with leads, helping you ensure that important prospects don’t slip away.

Stay up-to-date

CRM offers shared calendars, document templates, and email integration, uniting all team members and keeping everyone up-to-date. Sharing selling patterns and processes allows salespeople to see what techniques work best. CRM also increases communication between the sales team and sales management, improving flow and interaction.

Get in touch with your customers

By tracking all communications with customers, CRM helps salespeople to know exactly when customers need to be contacted, ranging from product replacement, contract renewal, or upselling a new product or service. In doing so, this increases your chances of closing a sale.

Rationalize your sales moves

CRM helps streamline the entire sales cycle, which results in closing deals in your sales pipeline and helping everyone in the team to reach targets faster. Since order processing and preparing quotes are automated in a CRM system, sales teams can reduce production costs and increase sales revenue.

Know what your customers want

Since CRM stores all customer-related data, it helps salespeople to analyse customers’ needs and anticipate their problems at the right time. This leads to increased customer satisfaction, loyalty, and higher profit margins.

Cut down on admin tasks

CRM releases the sales teams from the bulk of admin tasks, by reducing and even removing some repetitive actions (such as performing CSR duties) that require a lot of time. By having separate outbound call centre solutions for admin tasks, this allows salespeople to focus on their pipeline.

More Convenience

CRM software is also available for use on phones, tablets, and other portable devices. Having this solution at hand lets sales representatives maintain better interactions with customers outside of the office, removing the need for the traditional gathering of information processes through paper and pen. CRM software creates more convenience, saves time, and ensures that no information is missed out from the system.

Your CRM software and your sales team are the power duo

In a nutshell, while salespeople and CRM are not an intuitive match, they can definitely complement and strengthen each other.

If adopted and used correctly, CRM will boost the performance of any sales team, helping them to better search, sort and qualify leads; follow up on sales opportunities systematically and on time; prioritise and rationalise follow up activities, and increase target reach rates faster.

If you need sales management solutions CRM, contact us and let us help you with your business needs today.

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